We guarantee our product for a six-month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, and extreme temperatures. Warranty is only valid with the original purchaser with a valid order# and matching email address.
To thank you for your loyalty if you break a Raydoor product we will offer you a 25% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product **
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique. Color/grain dissatisfaction will not be a valid reason for a return.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, Raydoor Inc. reserves the right to place products out-of-stock or to discontinue them indefinitely.